In the moment of completing the order, i.e. payment has been successfully processed, you’ll automaticaly receive two confirmation mails. One from PayPal with the payment receipt, and the other with your personal download link.

If you do not receive the e-mail containing link to your download, please check the spam folder. You’ll probably find it there.

If you purchase the plane while logged in or create your account on checkout (create account checkbox on checkout page), you will be able to download the product while logged in from My account page (blue button in top right corner of the page).

The download count is limited to prevent sharing of files.

Please do not use download manager as it makes multiple connections and it will spend all the download slots, so you won’t be able to download the updates in future!

If you still have problems downloading your plane, please send an e-mail to support@3dlabprint.com mentioning your order number.