Effective from 5 November 2026

1. Data controller

The controller of your personal data is 3Dfense s.r.o., Hvozdecká 1030/25, 641 00 Brno, Czech Republic, Company ID 22547436, VAT ID CZ22547436, operator of 3dlabprint.com. Contact: support@3dlabprint.com.

2. What data we process and why

• Order and billing data (name, address, e-mail, phone, VAT ID, purchased items, payment status) – to perform the contract and meet legal obligations (tax and accounting records). Legal basis: contract performance, legal obligation.
• Customer account data (login e-mail, order history, downloads) – to provide your account and access to purchased files. Legal basis: contract performance.
• Support communication (e-mails, order references) – to handle your requests. Legal basis: contract performance / legitimate interest.
• Technical data (IP address, basic logs, cookies necessary for the cart and login) – to operate and secure the Store. Legal basis: legitimate interest.
• Marketing e-mails – only with your consent or to existing customers for similar products, with an opt-out in every message. Legal basis: consent / legitimate interest.

We do not sell personal data and we do not use it for automated decision-making with legal effects.

3. Payment data

Card payments are processed by Stripe and PayPal payments by PayPal. We never receive or store your full card number; payment data is handled by these providers under their own privacy policies.

4. Recipients of data

We share data only with processors necessary to run the Store: payment providers (Stripe, PayPal), hosting provider (Kinsta), carriers for physical goods (e.g. Packeta/Zásilkovna, GLS), e-mail delivery services, and our accountants/tax advisors. Some providers (e.g. Stripe, PayPal, Kinsta) may transfer data outside the EEA; such transfers are safeguarded by EU Standard Contractual Clauses or an adequacy decision (EU–US Data Privacy Framework).

5. Retention

• Tax documents and related order data: 10 years (legal obligation).
• Customer account: for the duration of the account; you may request deletion at any time.
• Support communication: up to 3 years after the case is closed.
• Marketing consent: until withdrawn.

6. Cookies

The Store uses cookies necessary for its operation (shopping cart, login, security). Analytics or marketing cookies, if used, are only set in accordance with applicable law.

7. Your rights

Under the GDPR you have the right of access, rectification, erasure, restriction of processing, data portability, and the right to object to processing based on legitimate interest. You may withdraw consent at any time. To exercise your rights, e-mail support@3dlabprint.com. You may also lodge a complaint with the Czech Data Protection Authority (Úřad pro ochranu osobních údajů, www.uoou.gov.cz).